Refund policy

Pet Biolabs Return Policy

At Pet Biolabs, your satisfaction is our priority. If you're not completely happy with your purchase, please refer to our return policy below to ensure a hassle-free process.

Return Conditions

Eligibility for Return:

  • Only items that are faulty or damaged upon receipt are eligible for returns.
  • Items must be returned within 30 days of receipt.
  • Products must be in their original condition, unused, and in their original packaging.
  • Proof of purchase is required for all returns.
  • Refunds can only be processed once the item is returned to our warehouse. Exceptions apply if the item is clearly faulty or damaged, photo or video proof is required.

Non-Eligible Returns:

  • We do not accept returns or refunds due to change of mind.
  • Items must be unused, in their original packaging with all tags attached.
  • Items reported stolen after confirmed delivery by the courier are not eligible for a refund. However, if this occurs, we encourage you to contact our support team, as such cases are reviewed individually and may be eligible for a partial refund or discount.

Reship and Restock Fee

  • If a nearby warehouse is unavailable for returns, a reship and restock fee will apply. This fee covers the cost of shipping the item to our main warehouse and restocking the product. 
  • If you wish to return an item that does not meet our eligibility criteria, all return shipping costs will be the responsibility of the customer.

How to Initiate a Return

Contact Us:

  • Email us at hello@petbiolabs.com with your order number and the reason for your return.
  • Our customer service team will provide further instructions regarding your return.

Shipping the Return:

  • Securely package the item in its original packaging.
  • Include your name and order number inside the package for identification.
  • Ship the package to the address provided by our customer service team.

Processing Your Return:

  • Once your return is received and inspected, we’ll notify you via email.
  • The reship and restock fee will be deducted from your refund.
  • Refunds will be processed within 5-10 business days to your original payment method.

For any questions, feel free to contact us at hello@petbiolabs.com